Strongink Return & Refund Policy (Complete Version)

1. Return & Exchange Conditions

• Quality Issues: If your pen turning kits have defects (e.g., damaged parts, assembly issues), we accept returns/exchanges. Photo/video proof is required for verification.

• Wrong Items Shipped: If the received product differs from your order, we’ll cover all return costs.

• Other Valid Reasons: Unused items in original condition can be returned within the specified period. Note: For non-quality issues, return shipping fees are the customer’s responsibility.

Return Window: 30 Days
All members enjoy a 30-day no-reason return policy for unopened, unused products with intact packaging.
Non-Returnable Items:

• Processed/assembled items (e.g., turned pen blanks).

• Items with compromised integrity (cut materials, removed labels).

• Visible wear/tear or stains (e.g., tool marks).

• Customized/used products or those damaged by the customer.

2. Return Process

Option 1: Contact Customer Service
① Email us at customerservice@strongink.com.cn with your order number and reason.
② Confirmation: We’ll reply within 24 hours with an RMA and return address.
③ Ship Back: Use a trackable method (customer covers shipping unless it’s a quality issue).
④ Refund: Issued within 3–5 business days after inspection.

Option 2: Online Request
① Log in to your account, select the order, and click "Return."
② Submit the reason + upload photos.
③ We’ll approve within 24 hours and provide instructions.
④ Ship back and enter the tracking number in your account.
⑤ Refund/Exchange: Processed within 3 business days.

3. Exchange Policy (30-Day Window)

For quality issues (e.g., missing/damaged parts), contact us within 30 days of delivery for a free replacement. Shipping costs are on us. Replacement parts are shipped within 48 hours.

4. Warranty

All tool accessories come with a 1-year warranty (excluding human-induced damage).

5. Special Notes

• Refund Amount: Non-quality returns exclude original shipping fees and taxes. Quality-related refunds cover all costs.

• Address Errors: Customers bear reshipping fees for undeliverable packages.

• Custom Orders: Customized pen turning kits are non-refundable unless defective.

• Promotional Items: Eligible for returns, but gifts must be returned unused. Lost/used gifts may reduce the refund amount.