About the faulty products, we will resend a new one to you or refund full/part money base on the actual situation.
Upon dispatch you will be sent an email with a link to where you can track your order. or you can click the button"Order Tracking" at home page to track the orders you placed .
Yes, we do as your customized color / size / design
Most items are available for pre order. This is where you order and pay in advance to reserve an item when the stock arrives.