Strongink Return & Refund Policy

Simple · Fair · Customer-Friendly

Return Policy

✅ We accept returns under the following conditions:

• Timeframe: Within 30 days of receipt.

• Condition: Unused, in original packaging (all accessories included).

• Proof: Provide order number or payment receipt.

❌ Non-returnable items:

• Assembled/processed products (e.g., turned pen blanks, assembled pen kits).

• Customized items (e.g., engraved or special color requests).

 Return & Refund Process

Option 1: Contact Customer Service
① Email us: Send details to customerservice@strongink.com.cn (include order number & reason).
② Wait for confirmation: We’ll reply within 24 hours with an RMA & return address.
③ Ship back: Use a trackable method (customer covers return shipping unless it’s a quality issue).
④ Refund: Issued within 3–5 business days after inspection.

Option 2: Online Return Request
① Log in to your account, select the order, and click "Return."
② Submit reason + upload photos (if applicable).
③ We’ll approve within 24 hours and provide return instructions.
④ Ship back and enter the tracking number in your account.
⑤ Refund processed in 3 business days.

Exchanges & Warranty

• Quality issues: Free replacement (photo/video proof required).

• Missing/damaged parts: Contact us for reshipment within 48 hours.

• Warranty: All parts covered for 1 year (non-human damage).

Shipping Costs

• Returns: Customer pays (unless our error).

• Exchanges: Free for quality issues.

Our Promise

• Fast replies: <12-hour response time.

• Flexible solutions: Unsure if returnable? Just ask!

• 100% satisfaction: We’ll make it right for any defective product.

[View full terms here.]

Privacy Policy

1. Data We Collect

• Order details: Name, email, address, phone (for shipping/contact).

• Payment: Processed securely via third parties (e.g., PayPal); no card data stored.

• Website analytics: Browsing history, device info (no personal identification).

2. How We Use Data

• Fulfill orders, track shipments, and handle service.

• Send rare promotions (opt-out anytime).

• Prevent fraud and ensure transaction safety.

3. Third-Party Sharing

• Shared only with logistics providers (e.g., DHL, USPS) for delivery.

• Never sold to marketers.

4. Your Rights

• Access/edit data via "My Account."

• Request deletion: Email account@strongink.com.cn (processed in 5 days).

5. Security

• Encryption protects your data from unauthorized access.

Questions? Email us anytime!