✅ Hassle-Free Returns

1. No-Questions-Asked Returns (30 Days)
   Return any unopened kit within 30 days for a full refund (minus shipping costs).
   No proof needed – we trust you!

2. Quality Guarantee (1 Year)
   Defective tools or missing parts? We'll ship free replacements within 48 hours (no return required).
   Just email a photo to customerservice@strongink.com.cn – no forms!

???? Easy Exchange Process
For Wholesale Buyers (Orders <$500):

• Email Us: "I'd like to exchange [Order #] for [new product]."

• We Respond: Within 12 hours (EU/US business hours).

• Ship Back: Use any tracked service (we'll email a prepaid label if it's our mistake).

???? Bonus: Keep the original kit if return shipping costs exceed 50% of its value – we'll still refund!

???? Senior-Friendly Perks

• Phone Support: Call +86 180 6580 0810 PEN-HELP (real humans, no bots).

• Slow Shipping? Get credit for your next order. Click for details.

• Confused by parts? Free video guide emailed upon request.

???? No-Stress Exceptions

• Custom orders (e.g., engraved kits): Non-returnable but fully covered by our quality guarantee.

• Opened but unused? Partial refund (85%) if repackaged securely.

???? Our Promise to You

• No fine print: This policy applies to all orders.

• Your feedback improves us: Share suggestions and get a $20 credit.

Questions? Email customerservice@strongink.com.cn (reply <6h) or call – we're here to help!