Select products → Add to cart → Checkout → Fill in address → Choose payment method → Confirm order.

Log in to your account and go to "My Orders" or check via email.

You can contact customer service to modify before shipment. Once shipped, cancellation is not possible.

If the estimated delivery time has passed, please contact customer service for tracking.

We accept PayPal and bank transfer

Check your card balance, network issues, or try another payment method.

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We offer UPS, FedEx, USPS, SF Express, etc. Multiple delivery speeds: 8-13 days, 15-25 days, 25-35 days, and 35-45 days by sea. Shipping fees are automatically calculated at checkout.

After shipment, you’ll receive an email with the tracking number. You can also check the order details page for tracking updates.

Customs duties are paid by the customer. They are automatically calculated and displayed at checkout.

You must apply within 30 days of receipt. Items must be unused with original tags. Contact customer service to arrange return. See our Return Policy for details.

Refunds will be processed within 3-5 business days after approval, returned via original payment method.

Customized products, turned pen blanks, assembled pen kits, etc.

Provide photo evidence, and customer service will assist with replacement or compensation.

All information is encrypted, and we do not share customer data with third parties. See our Privacy Policy for details.

Online Chat:
Click the online messaging system on the right side of our website. Our working hours are 08:00-18:00 Beijing Time.

Email:

• Customer Service (Alina): customerservice@strongink.com.cn
  For product inquiries, shipping issues, missing/wrong items, or damaged goods.

• Bulk Orders (Amy): sales@strongink.com.cn
  For wholesale inquiries or orders on our bulk order site.

• Account Support (Carry): accounts@strongink.com.cn
  For account creation, login, registration, password reset, or order placement issues.

Click here for more contact information