Strongink Return & Refund Policy
Last Updated: May 10, 2025

1. Scope

• Applies to pen turning kits, pen blanks, tools & accessories purchased at www.strongink.com.cn

• Customized products (e.g., laser engraving) and final sale items are non-refundable.

2. Conditions
✅ Accepted Cases:

• Request within 7 days of delivery (based on tracking)

• Defects (missing parts, misaligned threads, plating defects)

• Material/size discrepancies from product description

• Shipping damage (unboxing video required)

❌ Exclusions:

• Customer-induced damage (e.g., lathe misuse)

• Assembled/altered products

• Natural variations in wood grain/color

3. Process

1. Submit Request:

   • Account → Order Center → Upload evidence

   • Email: support@strongink.com.cn (Subject: Return Request + Order#)

2. Review: 48-hour response (5 business days for complex cases)

3. Return:

   • Defects: Prepaid shipping label provided

   • Non-defects: Customer covers return shipping (refund only)

4. Resolution:

   • Refund: 3-10 business days via original payment

   • Replacement: Shipped within 3 business days after approval

4. Notes

• Import duties are non-refundable

• Partial component replacement available

• Wood blanks may have natural variations

5. Warranty
12-month coverage for manufacturing defects (free part replacement)

6. Contact

• Email: customerservice@strongink.com.cn

• Live Chat: Mon-Fri 08:30-17:30 (GMT+8)

• Wholesale Hotline: +86 13045923010