Returns Policy

Author:Strongink Pen Kits, 2016-06-18

Strongink carefully selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.

Please note all damaged or faulty items on receipt of the parcel need to be reported to our Customer Support Team via phone or email within 3 working days after your receipt,we will response in 24 hours. The new and correct items will be shipped to you immediately or they will be shipped with your next order.

Below is our policy for how to resolve the parcels lost in the way, damaged items and faulty items

Lost Package determination:

Standard Shipping method (Express DHL, FedEx,UPS or TNT....)

Tracking system stopping update tracking information for more than 15 days can be considered as lost

Solution: refund or resend

Economic Shipping Method

Shipping tracking stopping updates for more than 50 days

Greece, Israel for more than 80 days can be considered as parcel lost

Solution: refund or resend

Shipping By Sea Method

Shipping tracking stopping updates for more than 60 days can be considered as lost

Solution: refund or resend

If the customer does not provide an correct address when place order , the customer will be responsible for the consequences if the package is sent to the wrong address

If during the delivery of the package, the courier is refused to enter the premises, the customer should bear the high tariffs and freight incurred in the return to China. If the package is not returned and is destroyed, the consequences shall be borne by the customer.

Damaged, missed, faulty items

When customer receive wrong color items, damaged items, faulty items Below are solutions

Wrong color

If you received wrong color items we have solution as below

Solution Option 1: The customer returns the goods with the wrong color to the designated address. After receiving the goods, strongink confirms that the goods are correct and in good condition, then will reissues the correct color.

Solution Option 2. Strongink refunds 110% of the value of the wrong color goods as compensation

Damaged, Missing parts

If you received damaged items or order missing parts we have solution as below

Solution Option 1  Money 110% value of the damaged items will be refund as compensation.

Solution Option 2  Strongink resend the damaged or missing parts

Solution Option 3. The correct replacement will be shipped together with the next order, some extra pen tubes, pen refills, pen bushings will be shipped as compensation.

Author: Strongink Pen Kits