You will be rewarded with 500 credits for uploading your works successfully Upload My Works
#BUM-4 Bushing Set For #PKM-4 Pen
In order to make sure that every order can be arrival you efficient and safe; we have signed contracts with many famous express companies like China Post, DHL, TNT, UPS, EMS and FedEx , S.F.Express etc.
We have three shipping methods available at present, they are Economic shipping method, Standard shipping method and Shipping by sea shipping method.
Economic Shipping Method ------ Shipped with China Post
Standard Shipping Method ------ Shipped with DHL, TNT, UPS, EMS or FedEx etc
*If you select Standard Shipping method, the final shipping method we ship with will be one of the above express company which is timeless and price is best.
Shipping by sea method ------ Only ship to the United States, shipping by sea, will be delivered by UPS or USPS , slow but very cheap, very good price for bulk order
You will be notified of the delivery costs automatically in your cart before you submit your order. The delivery cost will be based on the delivery address you supply.
Generally, we need 1-2 days to prepare goods, the transportation takes time as below
Economic Shipping method: (In normal period )
United Kingdom 9-15days
United States 15-25 days
France 9-18 days
Germany 9-15 days
New Zealand 18-35days
Standard Shipping method
6-9 Business days to most of countries
Shipping by sea method
Only ship to USA, delivery time 48-58days
First 40-45 days is no tracking details, because the package was flowing on the sea, but will be delivered within 7-18 days as soon as received by USPS or UPS.
*We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
How Much Customs and Import Taxes Should I Pay to Our Local Customs ?
Everyone buy something from foreign countries will concern about this problem.
Here we make this clear with a form.
Different country has different tariff threshold, if your item amount including shipping is under the tariff threshold, you will not be charged VAT and duty.
The avg.VAT rate for our products is around 20%, the rates are for most of the country. they are not exact rate for below countries but they are a rough reference.
We will collect VAT for orders from European countries and United Kingdom the rate is 20%, so you will not need to pay tax to your local customs.
The other customers have to pay the VAT to your local customs if your order value is over the tariff threshold.
We have paid the VAT here , What if our local customs charge me again ?
You can pay them and it is no need to argue with the couriers, just send photo of the bill to us after you get your parcel, we will transfer you the cost，then we will contact them for money back.
*Any buyer who dose not pay tax to us is responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Below is a tariff threshold form for different countries only for your reference.
United Arab Emirates
≥1000 Philippine pesos
Strongink carefully selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Please note all damaged or faulty items on receipt of the parcel need to be reported to our Customer Support Team via phone or email within 3 working days after your receipt,we will response in 24 hours. The new and correct items will be shipped to you immediately or they will be shipped with your next order.
Below is our policy for how to resolve the parcels lost in the way, damaged items and faulty items
Lost Package determination:
Standard Shipping method (Express DHL, FedEx,UPS or TNT....)
Tracking system stopping update tracking information for more than 15 days can be considered as lost
Solution: refund or resend
Economic Shipping Method
Shipping tracking stopping updates for more than 50 days
Greece, Israel for more than 80 days can be considered as parcel lost
Solution: refund or resend
Shipping By Sea Method
Shipping tracking stopping updates for more than 60 days can be considered as lost
Solution: refund or resend
If the customer does not provide an correct address when place order , the customer will be responsible for the consequences if the package is sent to the wrong address
If during the delivery of the package, the courier is refused to enter the premises, the customer should bear the high tariffs and freight incurred in the return to China. If the package is not returned and is destroyed, the consequences shall be borne by the customer.
Damaged, missed, faulty items
When customer receive wrong color items, damaged items, faulty items Below are solutions
If you received wrong color items we have solution as below
Solution Option 1: The customer returns the goods with the wrong color to the designated address. After receiving the goods, strongink confirms that the goods are correct and in good condition, then will reissues the correct color.
Solution Option 2. Strongink refunds 110% of the value of the wrong color goods as compensation
Damaged, Missing parts
If you received damaged items or order missing parts we have solution as below
Solution Option 1 Money 110% value of the damaged items will be refund as compensation.
Solution Option 2 Strongink resend the damaged or missing parts
Solution Option 3. The correct replacement will be shipped together with the next order, some extra pen tubes, pen refills, pen bushings will be shipped as compensation.