Simple · Fair · Customer-Friendly
✅ We accept returns under the following conditions:
Timeframe: Within 30 days of receipt.
Condition: Unused, in original packaging (all accessories included).
Proof: Provide order number or payment receipt.
❌ Non-returnable items:
Assembled/processed products (e.g., turned pen blanks, assembled pen kits).
Customized items (e.g., engraved or special color requests).
Option 1: Contact Customer Service
① Email us: Send details to customerservice@strongink.com.cn (include order number & reason).
② Wait for confirmation: We’ll reply within 24 hours with an RMA & return address.
③ Ship back: Use a trackable method (customer covers return shipping unless it’s a quality issue).
④ Refund: Issued within 3–5 business days after inspection.
Option 2: Online Return Request
① Log in to your account, select the order, and click "Return."
② Submit reason + upload photos (if applicable).
③ We’ll approve within 24 hours and provide return instructions.
④ Ship back and enter the tracking number in your account.
⑤ Refund processed in 3 business days.
Quality issues: Free replacement (photo/video proof required).
Missing/damaged parts: Contact us for reshipment within 48 hours.
Warranty: All parts covered for 1 year (non-human damage).
Returns: Customer pays (unless our error).
Exchanges: Free for quality issues.
Fast replies: <12-hour response time.
Flexible solutions: Unsure if returnable? Just ask!
100% satisfaction: We’ll make it right for any defective product.
Order details: Name, email, address, phone (for shipping/contact).
Payment: Processed securely via third parties (e.g., PayPal); no card data stored.
Website analytics: Browsing history, device info (no personal identification).
Fulfill orders, track shipments, and handle service.
Send rare promotions (opt-out anytime).
Prevent fraud and ensure transaction safety.
Shared only with logistics providers (e.g., DHL, USPS) for delivery.
Never sold to marketers.
Access/edit data via "My Account."
Request deletion: Email account@strongink.com.cn (processed in 5 days).
Encryption protects your data from unauthorized access.
Questions? Email us anytime!