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FAQ

If I received the faulty product, what will you do?
About the faulty products, we will resend a new one to you or refund full/part money base on the actual situation.

How can I track my order?
Upon dispatch you will be sent an email with a link to where you can track your order. or you can click the button"Order Tracking" at home page to  track the orders you placed .

Can you do as OEM & ODM?
Yes, we do as your customized color / size / design

Can I reserve an item that is out of stock?
Most items are available for pre order. This is where you order and pay in advance to reserve an item when the stock arrives.

What can be custom-made by us ?
Pen Kit;  Pen blank (acrylic,hardwood,stone ) ; Project kit (turning tool and key chains etc.); Brass tube