I have not received a confirmation email?
Please contact us and have your order number ready. We can then confirm your order and possible reasons why you did not receive the email. In some cases you may have entered your email address incorrectly so the email never reached you. In other cases the email sent may have been delayed and will reach you soon, or possibly the order was never completed with us. Please always check your junk folder in case it has been filtered into there before contacting.
How do I cancel my order?
You will need to contact us to cancel an order. Please note: We cannot cancel an order once it has gone to our warehouse (status shown as confirmed).
I have received my order but there is a problem with it. What should I do?
If any problems occur we do endeavour to rectify them as soon as possible. Please contact us and have your order number ready. Do not immediately send any items back to us before speaking with us via phone or email.
How do I return an item?
Please go to our returns policy for further details and procedures
Author: Strongink Pen Kits